Refund policy

Return & Refund Policy

We want you to be satisfied with your Eighth & Vale purchase.

Return requests must be submitted within 30 days of delivery. Items must be unused, unworn, and in their original condition and packaging.

To request a return, please contact us through our Contact Us page with your order number and reason for the return. Returns should not be sent without first receiving return instructions.

For pet apparel, customers are responsible for reviewing the provided sizing information before ordering.

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible and include photos of the item and packaging so we can review the issue.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the item received was damaged, defective, or incorrect.

Certain items may be non-returnable for hygiene or safety reasons once used.